SERVICE and Spare Parts
Our Service Team consists of specialists for all 3 domains: PREPRESS, PRESS and POSTPRESS.
The extensive experience of our SERVICE department (established in 1997) and the technical training courses performed periodically at the equipment manufacturers, provides a high level of services for the equipment in our portfolio.
Heidelberg Romania provides advantageous cooperation solutions based on contracts: maintenance contracts, "Partner" service contracts, inspection and/or refurbishment contracts, Service Cards.
The Service Department provides the following types of services for the equipment in our portfolio:
- — installation, disassembly or reinstallation of equipment;
- — training of operators for the operation and maintenance of the equipment;
- — repairs, overhaul, and inspections of the technical condition of equipment;
- — specialised maintenance of equipment according to the manufacturers’ recommendations;
- — replacement and adjustment of inking and dampening rollers;
- — cylinder repairs;
- — optimization of inking characteristic curves on particular types of Heidelberg printing machines;
- — calibration of the CtPs exposure according to the types of plates used;
- — periodical calibrations for Axis Control 1; Netprofiler for the current systems of spectrophotometric measurement of color;
- — software upgrades, backups of settings and user data (Prepress and particular Heidelberg printing machines);
- — Telephone Technical Assistance and Remote Service Diagnosis.
PREPRESS
- ✦ Service Contracts
- ✦ CtPs Maintenance Contracts
- ✦ Backups of settings and user data
- ✦ Telephone Technical Assistance
- ✦ Remote Diagnosis
- ✦ Technical Inspection
- ✦ Overhauls
- ✦ Calibration of the CtPs exposure
- ✦ Software Updates/Upgrades
PRESS
- ✦ Service Contracts
- ✦ Maintenance Contracts IV & V
- ✦ Backups of settings and user data
- ✦ Telephone Technical Assistance
- ✦ Remote Diagnosis
- ✦ Replacement and adjustment of rollers
- ✦ Optimization of inking characteristic curves
- ✦ Technical Inspection
- ✦ Overhauls
- ✦ Calibration / Netprofiler for systems of colors measurement
- ✦ Software Upgrades
POSTPRESS
- ✦ Service Contracts
- ✦ Maintenance Contracts
- ✦ Telephone Technical Assistance
- ✦ Technical Inspection
- ✦ Overhauls
It is well-known that equipment performance rates are maintained only with original spare parts, as they have the major advantage of meeting the high-quality standards of the manufacturers (Heidelberg, Polar, Gallus, G&J ...). Original spare parts benefit from guarantee only if installed by our service technicians.
Service requests can be submitted at the following e-mail address: or using the Request for Service form on "REQUESTS"
Orders for spare parts are sent viae-mail and must always include the part number and name from the spare parts catalogue, together with the equipment model/type and serial number.
